AIRCALL KNOWLEDGE BASE HOW TO
AIRCALL KNOWLEDGE BASE SOFTWARE

Again, Aircall scores highly here, regularly backing up customer data and using AWS as a hosting provider to ensure a resilient service.Diesel engine reconditioning near me. The company walks through some of the main attack vectors, including vishing, DDoS attacks, eavesdropping and phreaking.Īs well as cyberattacks, VoIP users will also be keen to ensure that they select a reliable VoIP service. In addition, Aircall runs a blog examining certain issues related to VoIP technology - including existing security issues (opens in new tab). Given that the number of cyberattacks targeting VoIP platforms have risen significantly over the last year, Aircall’s security standards should provide businesses with a little more peace of mind.įurthermore, Aircall regularly performs penetration testing and operates a generous bug bounty program to ensure that any vulnerabilities that are present are discovered and patched before the bad actors become aware of them. That’s why it’s reassuring that Aircall vets all its integrations before approval. While the larger players are likely to already be adhering to the highest security standards, smaller third-party services are more of an unknown quantity. For Aircall, this means having partnerships with big-name CRM players like Salesforce and HubSpot, as well as integrations with smaller players like transcription platform Jiminny and recruitment service Bullhorn. The VoIP provider evaluates all new vendors to ensure they meet internal security and privacy standards.įor many VoIP services, having a large number of integrations with third-party services is essential. Aircall doesn’t store passwords or customers’ credit card information.Īircall also operates a vendor management program that is designed to protect sensitive information and complies with all relevant laws. In Person Live Online Webinars Documentation Videos Calabrio. Knowledge Base Phone Support 24/7 (Live Rep) Chat Training. Basic Authentication follows this standard as well. 2 - Get your API ID and API Token credentials Lots of authentication methods require both a username and a password.

AIRCALL KNOWLEDGE BASE HOW TO

The company follows recommendations from security frameworks including SOC2 and PCI/DSS. Not sure if Aircall, or Calabrio Call Recording is the better choice for your needs No problem Check Capterra’s comparison, take a look at features, product details, pricing, and read verified user reviews. We will see in this tutorial how to send your first authenticated request to Aircall Public API. All customer data is encrypted, protected, and stored in data centers. Interface and in useĪircall takes security seriously. It also enables team managers to identify the success rates of new workflows and make changes depending on the results. This makes reporting on performance accurate and straightforward. Tracking includes call volume, missed call rates, and wait times, with all data stored in one place. With Aircall, you can access real-time metrics and track how your organization is doing.

This also benefits callers who might previously have spent a long time on hold, improving their relationship with the company.

If the selected team member is unavailable, Aircall chooses the next available team member or adds the call to a queue. This assignment option is useful as it saves time spent chasing the most appropriate team member to handle the case. Users of Aircall can distribute calls by forwarding them to more suitable team members and adding briefs and comments to give the assignee more context.

AIRCALL KNOWLEDGE BASE SOFTWARE

Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. (Image credit: Aircall) Contact import and call forwardingīuilding a network of shared contacts is also a simple process, as users can sync Aircall with Google Apps, Pipedrive, and similar apps, importing data such as contact details for customers. Aircall has 301 reviews and a rating of 4.29 / 5 stars vs Pipefy which has 275 reviews and a rating of 4.63 / 5 stars.

Aircall knowledge base